Your Mobile Vikings invoice/payment invitation includes an expiration date. This is the date by which we expect your payment to be received in our bank account. If you are paying by bank transfer, it's therefore best to take a margin of about 3 working days into account. Especially if your expiry date is in or right after a weekend or a holiday. That way, you're sure your payment reaches us in time.

What happens?

Below is a brief overview of what happens if you do not pay your mobile subscription on time:

You receive an invoice/payment invitation with an expiration date.
A few days before your expiry date, you will receive a message from us alerting you to the unpaid invoice/payment invitation. It is then up to you to take quick action to still pay in time.
Shortly after that expiry date, you will receive a first real reminder from us to remind you of your outstanding bill.
You will receive a second reminder of your overdue payment if you have not yet paid your invoice/payment invitation. If you still don't pay, you risk a restriction of your services.
If you don’t pay your invoice/payment invitation in this phase, your internet et home will be put on minimum service: you will only be able to surf at minimal speed. In concrete terms, this means back to the nineties for your browsing experience: you will no longer enjoy our superfast internet.
If you haven't paid your invoice/payment invitation yet, we will completely suspend all your services.

Not the best of prospects, but no worries: we send you a text message and an e-mail notification in time to make sure it doesn't come to that. ;-)

What can I do?

Stop worrying about your invoices in the future and activate a direct debit payment method through your My Viking account.

Always use the correct structured communication when paying by bank transfer. If this is wrong, it can take up to a week before we can manually process your payment.

Do you have questions about your account statement, invoice, or current subscription? You can reach our helpdesk for free at the number 1976 during office hours, or via email at info@mobilevikings.be.

Did you use incorrect payment information or is your payment still not processed after 5 business days? Send an email with your proof of payment to info@mobilevikings.be, and we will gladly check it for you.

If you want to dispute your invoice/payment invitation, please mail the following information to info@mobilevikings.be: the number of your invoice/payment invitation and which costs exactly you dispute. Our helpdesk will take it from there.

Invoices or payment invitations - Internet @ home