To find out if something went wrong, you need to check the purchase date. It may take up to 48 hours to fully register your purchase or booking.

Have you recently made a purchase and are you waiting less than 48 hours? Please be patient, your purchase may appear pending in your Viking Wallet at any time. You will then receive a confirmation email from us.
Have you been waiting longer? Then it may be that something went wrong with the Viking Deal partner. Rare, but it happens! Solution? If you submit a claim, we will check it for you. We can't promise anything, but if you still get Viking Points, we'll let you know. Because of the exchange period, among other things, it may take a while before our partners investigate such a claim.

Below, you'll find a list of possible culprits. With solutions!

Your purchase or booking is linked to another channel. If you visit price comparison sites, or click through via Google Ads, via a marketing campaign of a partner, ... after activating your Viking Deal, our cookie may be overwritten. We will not see your purchase or booking, so you cannot get Viking Points for it. Solution? Activate the Viking Deal just before completing your order.
A "do not track" signal has been set in your browser. This may prevent a partner from linking your purchase or booking to your Mobile Vikings account. Solution? Turn off the "do not track" signal.
Something went wrong with the Viking Deal partner. Rare, but it happens! Solution? If you submit a claim, we will check it for you. We can't promise anything, but if you still get Viking Points, we'll let you know. Because of the exchange period, among other things, it may take a while before our partners investigate such a claim.
You bought something that you cannot earn Viking Points for. Solution? Always check the terms and conditions for each Viking Deal before you activate it.
You paid with a gift card or used a promotional code. Solution? This too is always stated in the terms and conditions of every Viking Deal, so you know whether you'll earn Viking Points or not!
You placed your order with a business or professional account. Solution? For some Viking Deal partners, you can't earn Viking Points as a business user. This is always stated in the conditions of the Viking Deal in question.

Something wrong?