Migration to the Proximus network
- How will I know I have been transferred to the Proximus network?
- When exactly will I be transferred to the Proximus network?
- Will my SIM card keep working during my transfer?
- Will I keep seeing Mobile Vikings as my network, or will I see Proximus?
- How long does a transfer take?
- Will I be able to use services provided by Proximus as of now?
- Does this transfer affect calling credit, Viking advantage, Viking Points, bundles, …?
- What about my network coverage?
- I see a roaming R on my screen
- Can I go back to the Orange network?
- I see text messages to “1917” in my usage
- I can’t surf, call, or text anymore. What do I do?
- Will prices go up?
- How can I reach your Customer Care now?
- What if I’m abroad at the time of my SIM card transfer?
- Will your roaming rates change on the Proximus network?
- My SIM card is not in a smartphone. What should I do?