Below you'll find the answers to your pressing questions about the quality guarantee of Mobile Vikings.

Anyone can request a refund of the first month within 30 calendar days after activating a new SIM card (for new numbers, or numbers transferred from another operator).
The refund can be requested via this contact form.
After your request we'll check if you meet the conditions and we'll keep you updated via email. At the latest within 3 weeks after your approved application you will receive your refund.

Obviously, there are a number of conditions to meet for your possible refund. These must all be met before you are entitled to your refund.

If you have a subscription, all your outstanding invoices/payment invitations must have been paid first.
You are entitled to 1 refund. A second request will therefore be refused. To verify this condition, Mobile Vikings may do a check on surname, first name, payment method, address, customer and phone number, of course always in accordance with the terms of the Mobile Vikings privacy policy available on the website.
You must submit your request within 30 calendar days after activating the number in question via this contact form.
You must have switched to another operator with the number in question within 30 days.

Your first chosen tariff plan will be refunded.
If you used Viking Points for the first payment of the number in question, they will be refunded too.
Any out-of-bundle costs in a subscription will not be refunded.

Quality guarantee

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