Internet at Home
Activation
Install
- Can I switch to Mobile Vikings internet at home with Easy Switch?
- Where can I find my customer code and Easy Switch ID?
- Can I request a wall mount for my modem and/or booster?
- How do I install my Wi-Fi booster?
- Can I get wifi extenders or wifi boosters through Mobile Vikings?
- How do I install my modem?
Self-install
- Do I need to be highly technical to install my modem myself?
- How can I install my modem myself?
- I want to install my modem myself. When will I receive my modem?
- I am installing my modem myself. What can I do in preparation?
- I am installing my modem myself. How much time do I have to complete the installation?
- I am installing my modem myself. What is in the package I will receive?
Fiber
- They are performing Fiber works in my street. Will Fiber be immediately available to me then?
- Is the installation of Fiber free?
- How does the installation of Fiber work?
- How can I connect my home to the fiber network?
- Where is Fiber already available?
- How fast is Fiber?
Product questions
- Can I also get a TV subscription with Mobile Vikings?
- How much will I save annually by getting rid of my TV decoder?
- Won't my internet immediately run out / be much slower if we stream with the whole family at the same time instead of watching via the TV decoder?
- What can I watch over the internet? My Belgian channels too?
- Can I also watch TV live? Like Het Journaal, for example, or cycling?
- Does Mobile Vikings offer an alternative to TV?
Advanced
- How can I set up DHCP (Dynamic Host Configuration Protocol) on my modem?
- How can I setup Subnet configuration on my Internet box?
- How can I configure my modem in bridge mode?
- How can I share my Wi-Fi?
- How do I change the name and/or the password of my Wi-Fi network (SSID)?
- How can I rename my Wi-Fi network?
Troubleshooting & WiFi
- I have a problem with my wifi signal. How can I fix it?
- How do I reset my modem?
- I have a problem with my wifi booster. How can I fix it?
- How do I completely turn off Wi-Fi?
- Tips & tricks to improve your Wi-Fi and internet at home
- How can I test my internet speed?
Cancel subscription
- Can I use Easy Switch to switch to another operator?
- How do I cancel my subscription to internet at home?
- Which costs will there be if I cancel my internet at home subscription?
- How do I return my modem and/or booster?
- What happens if I don't return my modem and/or booster?
- How do I cancel the internet at home subscription for someone who's deceased?