Internet at Home
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Activation
Install
- Can I switch to Mobile Vikings internet at home with Easy Switch?
- How can I switch to Mobile Vikings with Easy Switch?
- Where can I find my customer code and Easy Switch ID?
- My Easy Switch information is incorrect. What now?
- How will the installation be done in my home?
- How is an installation done in my street?
Self-install
- How can I install my modem myself?
- What if I fail to install my modem myself?
- I am installing my modem myself. What can I do in preparation?
- I am installing my modem myself. How much time do I have to complete the installation?
- I want to install my modem myself. When will I receive my modem?
- What if I am not home during my modem delivery?
Moving
- I'm moving, how do I take my Mobile Vikings internet at home with me?
- What do I do with the Mobile Vikings hardware when I move?
- I’m moving into a new building/ construction, what do I have to do?
- How do I keep surfing without interruption during my move?
- When I move, is there a transition period for my Internet subscription?
- I’m moving, how do I notify Mobile Vikings?
Fiber
Product questions
- Can I also get a TV subscription with Mobile Vikings?
- Does Mobile Vikings offer an alternative to TV?
- Can I also watch TV live? Like Het Journaal, for example, or cycling?
- What can I stream? My Belgian channels too?
- Won't my internet immediately run out / be much slower if we stream with the whole family at the same time instead of watching via the TV decoder?
- What do I need to watch TV without a TV subscription?
Advanced
- How to create the best possible Wi-Fi name & password for your internet
- Where can I find the technical specifications of my Wi-Fi booster?
- Where can I find the technical specifications of my modem?
- Do you offer a fixed IP address?
- How can I set up DHCP (Dynamic Host Configuration Protocol) on my modem?
- How can I setup Subnet configuration on my Internet box?
Troubleshooting & WiFi
Cancel subscription
- How do I cancel my subscription to internet at home?
- How do I return my modem and/or booster?
- Which costs will there be if I cancel my internet at home subscription?
- Can I use Easy Switch to switch to another operator?
- What happens if I don't return my modem and/or booster?
- How do I cancel the internet at home subscription for someone who's deceased?
Use your own hardware
- Am I obligated to use Mobile Vikings' hardware?
- I want to use my own hardware, why do I still get equipment from Mobile Vikings?
- I want to use my own hardware, what do I do with Mobile Vikings' devices?
- What technical requirements does my Internet at home hardware need to meet?
- How do I install my own hardware for internet at home?
- Why is my own hardware for internet at home not working?