Trouble with your mobile internet, 4G, or surfing abroad? Follow the steps below to solve your issue.

Do you have an active bundle?

Have your internet settings been configured correctly?

Are you abroad?

Wanna check whether your physical SIM card is broken?

Still no mobile internet after going through all steps? Call our helpdesk for free using the number 1976 or send us a message.

Active bundle

Do you still have enough mobile data in your bundle?

Internet settings

It’s very important that you configure these settings correctly. In most cases, correcting these solves the problem. Go to our settings guides and look for your device. Did you receive your SIM card after March 15th 2021, and do you have an Android phone? Download the My Viking app! It will automatically configure your device for mobile internet, and you can use it to manage your SIM card. :-)

Can’t find your device in the list? Then choose a similar device, the settings themselves are the same. If you have an Android device, pretty much any Android phone guide will do. But just to be sure, you’ll find the settings below:

Name = Mobile Vikings
APN = web.be
Username = web
Password = web
Proxy = [leave blank]
Port = [leave blank]
APN-type = default,supl
Authentication / verification type = PAP

Save your settings, toggle your flight mode on and off, and test your connection. If it didn’t work, reboot your device. That should do the trick.

If you have an iPhone, please make sure VoLTE is disabled by going to settings -> Mobile network -> Mobile data options -> Calls and data -> 4G, VoLTE off

Abroad / Roaming

Check whether you have roaming enabled
Choose another available operator and reboot your device
Switch between 3G/4G/LTE

Try this out in your device’s settings:

Apple: Settings > Mobile data > select "Enable 4G".
Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
Nokia (Windows Phone 8): Settings > Mobile networks > Highest connection speed > LTE.

More info about roaming

Wanna know whether your SIM card is broken?

Could you try your physical SIM card in another device? If that doesn't work either, then the problem may be with your SIM card itself. Our helpdesk can then help you find another solution or replace your SIM card.

My SIM card