My SIM card
All questions related to the ordering, changing, using, ... of your Mobile Vikings SIM card.
Results
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Subscription
Prepaid SIM card
- How do I switch a minor's prepaid card to a subscription?
- What are the conditions for using a prepaid card?
- I want to transfer my number with a prepaid card to another operator. What happens to my remaining calling credit?
- How can I check my remaining calling credit?
- How long will my calling credit and bundle including the free advantages be valid?
Mobile Internet
- I don't have any mobile internet. What do I do?
- I use a lot of data and don't understand why. What can I do?
- What is tethering/personal hotspot and how can I configure this?
- How can I activate mobile data (4G/5G) on my smartphone or tablet?
- I can see “LTE” on my phone, not “4G”. What does that mean?
- How do I configure my email account on my smartphone?
Network
Calling & Texting
- I can't call anymore. What do I do?
- I can’t send SMSs. What should I do?
- How do I activate/deactivate a second incoming call?
- How do I activate/deactivate call forwarding to another number?
- How can I get my phone to ring longer?
- How does the free Viking advantage to other Mobile Vikings work?
Only Data prepaid card
Roaming
- In which countries does Roam like at Home apply?
- What are the rates for roaming?
- How do I avoid extra costs with a subscription when I am in a non-EU country?
- If I use mobile data besides my normal bundle (out of bundle) in the EU (outside Belgium), how can I know how much extra costs I have already incurred?
- How do I disable roaming?
- Is roaming still free of charge in the UK after the Brexit?
Change SIM or tariff
- Can I transfer my Mobile Vikings SIM card to another Mobile Vikings account?
- How do I replace an eSIM with a physical SIM card?
- How do I replace a physical SIM card with an eSIM?
- How do I transfer my eSIM to another phone?
- Can I change my mobile number?
- I need a different type of SIM card. What should I do?
Global Data Pass
Termination - Blocking - Lost phone
- My SIM card is lost or stolen. What now?
- I lost my phone, how do I find/track my smartphone?
- How do I cancel a mobile subscription or a prepaid SIM card for someone who's deceased?
- I have an eSIM. What if I lose my smartphone?
- How can I terminate my Mobile Vikings subscription or prepaid SIM card?
- How can I block my SIM card and phone?