My SIM card
Only Data prepaid card
70 GB subscription
Subscription
- How do I sign up for a subscription?
- When are my bundles renewed?
- Are there out-of-bundle costs with a subscription?
- How does unlimited calling work?
- Do I really have unlimited text messages with a subscription?
- In my subscription, I have an unlimited calling bundle and yet I have to pay for my calls. Why?
Prepaid SIM card
Mobile Internet
- I don't have any mobile internet. What do I do?
- I use a lot of data and don't understand why. What can I do?
- What is tethering/personal hotspot and how can I configure this?
- How can I activate 4G on my smartphone or tablet?
- I can see “LTE” on my phone, not “4G”. What does that mean?
- I can't send any outgoing emails with my Telenet email address. What can I do?
Calling & Texting
- I think I'm receiving spam calls. What do I do?
- I can’t send SMSs. What should I do?
- I can't call anymore. What do I do?
- How does the free Viking advantage to other Mobile Vikings work?
- How can I get my phone to ring longer?
- How do I activate/deactivate a second incoming call?
Network
- I suddenly experience issues with my network.
- I have received a notification that I need to change the SIM card for a mobile number by 30/6/2023. Why?
- How fast can I go with 5G?
- Will 5G impact my health?
- Does 5G consume more data than 4G?
- What is 5G ?
Roaming
- What are the rates for roaming in the EU?
- In which countries does Roam like at Home apply?
- What are the rates for roaming?
- How do I avoid extra costs with a subscription when I am in a non-EU country?
- If I use mobile data besides my normal bundle (out of bundle) in the EU (outside Belgium), how can I know how much extra costs I have already incurred?
- How do I disable roaming?
Change SIM or tariff
- My SIM card is lost or stolen. What now?
- Can I transfer my Mobile Vikings SIM card to another Mobile Vikings account?
- How do I replace an eSIM by an eSIM?
- How do I replace an eSIM with a physical SIM card?
- How do I replace a physical SIM card with an eSIM?
- How do I transfer my eSIM to another phone?