Mobile

Subscription

• How do I sign up for a subscription?
• When are my bundles renewed?
• Are there out-of-bundle costs with a subscription?
• Can I add extra mobile data to my subscription?
• Can I cancel my subscription whenever I want?
• Can I pause my subscription?

See all 14 articles

Prepaid SIM card

• What are the conditions for using a prepaid card?
• How can I check my remaining calling credit?
• I want to transfer my number with a prepaid card to another operator. What happens to my remaining calling credit?
• How long will my calling credit and bundle including the free advantages be valid?
• How do I switch a minor's prepaid card to a subscription?

Mobile Internet

• I don't have any mobile internet. What do I do?
• How can I activate mobile data (4G/5G) on my smartphone or tablet?
• I use a lot of data and don't understand why. What can I do?
• What is tethering/personal hotspot and how can I configure this?
• I can see “LTE” on my phone, not “4G”. What does that mean?
• How do I configure my email account on my smartphone?

Network

• I'm unreachable. What can I do?
• Does 5G consume more data than 4G?
• Where is 5G already available in Belgium?
• What do I need to be able to surf with 5G?
• How can I check my network coverage?
• How can I set my network selection to automatic or manual?

See all 7 articles

Calling & Texting

• I can't call anymore. What do I do?
• I can’t send SMSs. What should I do?
• What should I do if I get a call from an foreign number?
• How does the free Viking advantage to other Mobile Vikings work?
• I am receiving spam calls and/or calls from unknown numbers. What can I do about it?
• How do I activate/deactivate a second incoming call?

See all 10 articles

Only Data prepaid card

• How does the Only Data rate plan work?
• Does the Only Data rate plan work abroad?
• How do I switch to the Only Data rate plan?

Roaming

• In which countries does Roam like at Home apply?
• What are the rates for roaming?
• How do I disable roaming?
• Can I use mobile data outside the EU?
• What can I do when my data roaming doesn't work?
• Can I still make or receive calls and send or receive texts outside the EU?

See all 15 articles

Change SIM or tariff

• How do I replace an eSIM with a physical SIM card?
• How do I transfer my eSIM to another phone?
• How do I replace a physical SIM card with an eSIM?
• Can I switch from a subscription to a prepaid SIM card?
• Can I switch from a prepaid SIM card to a subscription?
• I need a different type of SIM card. What should I do?

See all 16 articles

Global Data Pass

• What is a Global Data Pass?
• What is a Global Data Pass reminder and for how long is the Global Data Pass valid?
• How do I activate a Global Data Pass?
• Special conditions Global Data Pass

Termination - Blocking - Lost phone

• My SIM card is lost or stolen. What now?
• How can I terminate my Mobile Vikings subscription or prepaid SIM card?
• How can I block my SIM card and phone?
• I have an eSIM. What if I lose my smartphone?
• I lost my phone, how do I find/track my smartphone?
• How do I cancel a mobile subscription or a prepaid SIM card for someone who's deceased?

See all 7 articles

VoLTE & VoWiFi

• What is VoWifi?
• How do I activate VoWifi?
• Which devices support VoWifi?
• What is VoLTE?
• How do I activate VoLTE?
• Which devices support VoLTE?

See all 7 articles

Voicemail

• How can I configure and check my voicemail via 1933?
• What is the PIN code for my voicemail?
• How can I change or reset my voicemail PIN code?
• Why do I need to give a PIN code when I call my voicemail?
• How can I access my voicemail from another device?
• What can I do when my voicemail is blocked?

See all 18 articles