My SIM card
Only Data prepaid card
Unlimited subscription
Subscription
- How do I sign up for a subscription?
- When are my bundles renewed?
- Are there out-of-bundle costs with a subscription?
- How does unlimited calling work?
- Do I really have unlimited text messages with a subscription?
- In my subscription, I have an unlimited calling bundle and yet I have to pay for my calls. Why?
Prepaid SIM card
- How can I check my remaining calling credit?
- How long will my calling credit and bundle including the free advantages be valid?
- Prepaid identification: How do I identify myself for my prepaid SIM card?
- Prepaid identification: Can I request a SIM card for another private individual, e.g. my child?
- Prepaid identification: Can a legal entity (vzw, company, etc.) request a SIM card?
- Prepaid identification: How do I order a prepaid SIM card without a Belgian debit card?
Mobile Internet
- I don't have any mobile internet. What do I do?
- What is tethering/personal hotspot and how can I configure this?
- How can I activate 4G on my smartphone or tablet?
- I can see “LTE” on my phone, not “4G”. What does that mean?
- How do I know whether my device supports 4G?
- I can't send any outgoing emails with my Telenet email address. What can I do?
Calling & Texting
- How does the free Viking advantage to other Mobile Vikings work?
- How can I configure and check my voicemail?
- I can’t send SMSs. What should I do?
- I can't call anymore. What do I do?
- How can I get my phone to ring longer?
- How do I activate/deactivate a second incoming call?
Network
Roaming
- What are the rates for roaming?
- In what countries does Roam like at Home apply?
- How do I avoid extra costs with a subscription when I am in a non-EU country?
- How do I disable roaming?
- Is roaming still free of charge in the UK after the Brexit?
- What can I do when my data roaming doesn't work?
Change SIM or tariff
- Can I change my mobile number?
- My SIM card is lost or stolen. What now?
- I need a different type of SIM card. What should I do?
- How do I manage multiple SIM cards?
- How do I add an extra SIM card to my account?
- Can I exchange my data-only SIM card for a regular SIM card (calling, texting and mobile data) or vice versa?