My payments
Viking Points
Other payment methods
- My direct debit is already in use. How do I create a payment method?
- How does a payment method using direct debit, Visa or MasterCard work exactly?
- My direct debit mandate was refused. What do I do?
- What can I do when my direct debit is blocked?
- I have a new credit card or bank account number. How do I change my payment method?
- How long does a bank transfer to Mobile Vikings take?
Top-ups
- What do I get when I top-up my SIM card?
- How to top up a prepaid SIM card?
- How do I activate the top-up service by text message?
- What will trigger an automatic top-up?
- Which focus does my automatic top-up receive?
- When will an automatic top-up be executed if I’m running low on data?
Invoices or payment invitations
- When do I receive my invoice?
- How do I pay my invoices?
- My SIM card has only just been activated. Why did I already receive an invoice or payment invitation?
- What happens if I don't pay my invoice or payment invitation on time?
- I've paid my invoice or payment invitation. Why is it still marked as unpaid?
- What's the maximum extra out-of-bundle amount I'd have to pay?
Varia
- Can I use my Mobile Vikings SIM card for SMS-parking?
- How are outgoing calls charged?
- What are the rates for special numbers?
- How do I unsubscribe from the paying premium services offered by third parties?
- € 0.07 was charged for a text to a number starting with 004477. What is this?
- I qualify for the social discount rate. What should I do?