My payments
All questions about your payments (topups, invoices or payment invitations), payment methods and Viking Points.
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Top-ups
Invoices or payment invitations - SIM cards
- What happens if I don't pay my invoice or payment invitation of my mobile subscription on time?
- I've paid my invoice or payment invitation. Why is it still marked as unpaid?
- When do I receive my invoice?
- Can I receive 1 invoice for all my subscriptions?
- How do I pay my invoices?
- My SIM card has only just been activated. Why did I already receive an invoice or payment invitation?
Invoices or payment invitations - Internet @ home
- Can I get one invoice for all my subscriptions?
- What happens if I don't pay my invoice or payment invitation of my internet subscription on time?
- I paid my invoice, why am I receiving a payment reminder?
- Where can I find my invoices or payment invitations?
- When is my internet subscription billed?
- How should I enter my Mobile Vikings invoice in my accounts?
Viking Points
Other payment methods
- Can I pay for my subscription via bank transfer?
- My online payment failed. What now?
- My direct debit is already in use. How do I create a payment method?
- How does a payment method using direct debit, VISA or MasterCard work exactly?
- My direct debit mandate was refused. What do I do?
- What can I do when my direct debit is blocked?
Varia
- What is a consolidated invoice?
- What does the law on compensation for network failures include?
- Can I have the social tariff with Mobile Vikings?
- What do I do if I am a victim of SMS or internet fraud?
- Can I use my Mobile Vikings SIM card for SMS-parking?
- What are the rates for special numbers?