All questions about your payments (topups, invoices or payment invitations), payment methods and Viking Points.
Invoices or payment invitations - SIM cards
- When do I receive my invoice?
- How do I pay my invoices?
- My SIM card has only just been activated. Why did I already receive an invoice or payment invitation?
- What happens if I don't pay my invoice or payment invitation on time?
- I've paid my invoice or payment invitation. Why is it still marked as unpaid?
- What's the maximum extra out-of-bundle amount I'd have to pay?
Invoices or payment invitations - Internet @ home
Other payment methods
- My online payment failed. What now?
- My direct debit is already in use. How do I create a payment method?
- How does a payment method using direct debit, Visa or MasterCard work exactly?
- My direct debit mandate was refused. What do I do?
- What can I do when my direct debit is blocked?
- I have a new credit card or bank account number. How do I change my payment method?
- Can I have the social tariff with Mobile Vikings?
- What do I do if I am a victim of SMS or internet fraud?
- Can I use my Mobile Vikings SIM card for SMS-parking?
- How are outgoing calls charged?
- What are the rates for special numbers?
- How do I unsubscribe from the paying premium services offered by third parties?