Becoming a Viking

I don't have a Mobile Vikings SIM card yet

• How do I switch to Mobile Vikings from a different provider?
• Frequently asked questions about transferring your number to Mobile Vikings
• Can people still reach me during my switch?
• How do I order a SIM card?
• Can I keep my number?
• Who cancels my current subscription?

See all 11 articles

I ordered a Mobile Vikings SIM card

• How do I activate my physical SIM card?
• I didn't receive my SIM card. What do I do?
• I ordered a SIM card with subscription. Does it have a month bundle?
• How do I activate / install my eSIM?
• I currently have an eSIM from another provider. How do I make the switch?
• I deleted my eSIM by mistake. What do I do now?

See all 9 articles

eSIM

• What is an eSIM?
• Do I still have a SIM card number with an eSIM? Where can I find this?
• Can I use an eSIM only in a mobile phone or can I install it in other devices such as a smartwatch?
• What are the costs of an eSIM?
• Can I use an eSIM as a Dual SIM?
• Why do I have to indicate right away whether I want an eSIM or a physical SIM card? Can't I just request both?

I don't have Mobile Vikings internet at home yet

• How can I get internet at home with Mobile Vikings?
• Which Internet does Mobile Vikings use?
• Before ordering, how do I know what internet speed is available at my home?
• How do I know whether there is a Proximus line at my address?
• What happens if I already have an internet subscription with another provider?
• What happens after I place my order?

See all 7 articles

I ordered internet at home from Mobile Vikings

• What do I have to do in preparation for the installation?
• How can I postpone an appointment for installation?
• How can I cancel an appointment for installation?
• How can I follow up my order?

I'm a new Viking

• How do I create an account?
• How can I create a Mobile Vikings account for my company?
• My Mobile Vikings SIM card has just been activated. What do I need to know?