Becoming a Viking
I don't have a Mobile Vikings SIM card yet
- How do I order a SIM card?
- Frequently asked questions about transferring your number to Mobile Vikings
- What happens to my prepaid SIM card at my current provider?
- What happens to my subscription at my current provider?
- Can people still reach me during my switch?
- Who cancels my current subscription?
I ordered a Mobile Vikings SIM card
- How do I activate my SIM card?
- How do I activate / install my eSIM?
- I didn't receive my SIM card. What do I do?
- I currently have an eSIM from another provider. How do I make the switch?
- I have not received an activation / confirmation email for my eSIM. What do I do now?
- What do I do if I’ve ordered the wrong SIM card?
eSIM
- What is an eSIM?
- How do I order an eSIM and on which devices does it work?
- What are the costs of an eSIM?
- Do I still have a SIM card number with an eSIM? Where can I find this?
- Can I use an eSIM as a Dual SIM?
- Can I only use an eSIM in a mobile phone or can I also install it on my router/tablet/… too?
I don't have Mobile Vikings internet at home yet
- Do I have to choose Superfast Internet if fiber is available at my address?
- Which Internet does Mobile Vikings use?
- Before ordering, how do I know what internet speed is available at my home?
- What are the costs of Mobile Vikings Internet?
- What if there is no Proximus line at my address?
- How do I know whether there is a Proximus line at my address?