How do I return my modem and/or booster?

You return your modem and/or booster via bpost using the shipping label you'll find in your My Viking account. Using bpost's website or app, you can easily find out where to deliver your parcel. After cancelling your internet at home subscription, you have 2 weeks to do so. After registering your return with bpost, all communication will go through bpost, as you're probably familiar with. As soon as we've received everything, we will let you know via e-mail.

If you want to return your booster(s) separately, it's easy too! Log in to your My Viking account. Once logged in, go to your Internet at home subscription > Network management and click on ‘ Boosters ’. Follow the instructions to complete your return.

Even if your current modem is replaced by a new modem, you must return your modem and WiFi boosters (if applicable) via bpost. We will send you an e-mail with a shipping label for this purpose. In this case, you can only download the shipping label via this e-mail, not from your My Viking account.