How do I return my modem and/or booster?

You return your modem and/or booster via bpost using the shipping label you'll find in your My Viking account. Using bpost's website or app, you can easily find out where to deliver your parcel. After cancelling your internet at home subscription, you have two weeks to do so. As soon as we've received everything, we'll let you know by email.

If you want to return your booster(s) separately, it’s simple! Log in to your My Viking account. Once logged in, go to your Internet at Home subscription > network management, and click on "Boosters." Follow the instructions to complete your return.

If your current modem is replaced with a new one, you will also need to return your modem and your Wi-Fi boosters (if applicable) via bpost. We will send you an email containing a shipping label, which you will only be able to download through that email.