What speed can I expect from my internet connection?

The listed speeds are expected maximum speeds:

  • Unlimited Fast Internet via VDSL or fiber, up to 100 Mbps download, and up to 40 mbps upload. 
  • Unlimited Superfast Internet via fiber, up to 1 Gbps download and 500 Mbps upload.
  • Unlimited Hyperfast Internet via fiber, up to 5 Gbps download and 1 Gbps upload.

You can compare it to a drainage system: basically, you can drain a certain amount of water per minute. The amount of water drained depends on several factors: the condition and length of the pipes, whether others use the same drain, the diameter of the pipes, ... These factors can cause you to drain more or less water per minute. If you have a new drainage system with wide pipes, you will be able to discharge more water. 

Several factors affect the actual internet speed:

  • At home: wiring in your home, location of the modem, power of the processor on your PC, number of devices using bandwidth, etc.
  • The network: the distance between your home and the street cabinet, how many installations are connected to the same line, ...

Here are some tips to maximize your speed: 

  • Use at least Cat5 cabling. 
  • Provide quality connections to your connectors.
  • The cable between the wall and your device must be able to handle the speeds.
  • Make sure your devices can also handle the speed. (e.g. Strong processor).

With a new copper installation, a so-called DLM profile (Dynamic Line Management) profile is active. This dynamic process takes place on the current VDSL network. This process checks and tests your line a few weeks after activation and guarantees a stable line. Your speed is gradually increased until we have found an optimal speed for you that has no negative impact on others over the same line.

Do you only have ADSL? We don’t support this, so unfortunately we can’t offer you internet at home. Do you have VDSL but don’t reach at least 40 Mbps? Then we will warn you about this.