What happens if I already have an internet subscription with another provider?

If you already have an internet subscription with another provider, and you want to switch to Mobile Vikings, you have two options:

  • You cancel your internet subscription yourself with your current provider.
  • You use Easy Switch to transfer to Mobile Vikings.

When you cancel your current internet subscription yourself with your current operator:

  • Do you currently have a pack with that operator with e.g. fixed internet, tv and 2 mobile numbers? You may choose to cancel all or some of these services.
  • Be sure to check payment terms for hardware that you may have with your current provider. E.g. Residual value to be paid for a laptop or TV. Please note, there may be additional costs in such cases, e.g. a final invoice
  • Also ensure that you synchronise the deactivation dates of your current subscription with the installation/activation dates of your Mobile Vikings internet subscription.

When you use Easy Switch to switch to Mobile Vikings:

  • We ensure that your services with your current provider are partially or completely transferred and/ or stopped.
  • During the ordering process, indicate you wish to use Easy Switch. Keep your Easy Switch ID and customer number from your current provider ready.

Are you ready to switch to Mobile Vikings? Here we tell you how to do it via Easy Switch.

If there already is an active fixed internet connection to the Proximus network (Proximus, Scarlet, edpnet, …) at your address, this connection will automatically be switched to Mobile Vikings. You will no longer have access to the services you previously subscribed to via this fixed internet connection.
Any mobile numbers you have with the same operator, with which you also want to switch to Mobile Vikings will not be transferred automatically. During your order for Mobile Vikings internet at home, you will have to transfer your mobile numbers yourself. Request a new SIM card to do so. We do advise you to double-check with your old provider to make sure everything is cancelled correctly.