What happens if I already have an internet subscription with another provider?
If you already have an internet subscription with another provider, and you want to switch to Mobile Vikings, you may cancel your current internet subscription with your current operator. If you currently have a pack with that operator (with e.g. fixed internet, tv and 2 mobile numbers), you may choose to cancel all or some of these services. Also be sure to check payment terms for hardware (e.g. residual value to be paid for a TV or laptop) that you may have with your current provider. Pay close attention, because there may be additional costs in such cases, e.g. a final invoice. Also ensure that you synchronise the deactivation dates of your current subscription with the installation/activation dates of your Mobile Vikings internet subscription.
Important note: if at your address there is already an active fixed internet connection to the Proximus network (Proximus, Scarlet, edpnet,...), this connection will automatically be switched to Mobile Vikings, and you will no longer have access to the services you previously subscribed to via this fixed internet connection. Beware: any mobile numbers you have with the same operator and with which you also want to switch to Mobile Vikings will not be transferred automatically. During your order of Mobile Vikings internet at home, you'll have to do this yourself.
We do advise to double-check with your old provider to make sure everything is canceled correctly!
Of course, you can also use Easy Switch to switch to Mobile Vikings.