My Viking points have been 'cancelled'. Why?

This means that you won't receive Viking Points for that purchase or booking. Possible reasons for this are: 

• The purchase did not meet the terms
  Most Viking Deals have their own terms and conditions. For example, they often can't be combined with other discounts, or you are not allowed to place your order from a business account, ... You can check the conditions for each Viking Deal on our Viking Deals page. 
  
• Your purchase or booking was cancelled or (partially) returned
  When you cancel or (partially) return an order or booking, the initial purchase or booking is cancelled. This also applies for an order or booking that is (partially) refunded. We no longer receive a commission for this, so no Viking Points can be forwarded to you. 

Do none of these apply, and are you sure that you should receive those Viking Points? Please feel free to contact us!