My Viking Points are 'declined'. Why?
This means that you won't receive Viking Points for that purchase or booking. Possible reasons for this are:
- We did not receive any commission for your purchase or booking
The Viking Points you receive when you buy or book something through a Viking Deal are a commission that we receive from our partner and pass on to you in full. If you click on another link, for example, a Google Ad, a price comparison site, ... then that commission goes to another party. Nothing is linked to your Mobile Vikings account, so you will not receive Viking Points.
- The purchase did not meet the terms
Most Viking Deals have their own terms and conditions. For example, they often can't be combined with other discounts, or you are not allowed to place your order from a business account, ... You can check the conditions for each Viking Deal on our Viking Deals page.
- Your purchase or booking was cancelled or (partially) returned
When you cancel or (partially) return an order or booking, the initial purchase or booking is cancelled. We no longer receive a commission for this, so no Viking Points can be forwarded to you.
- Your purchase was (partially) refunded
When an order or booking gets (partially) refunded the initial purchase or booking is cancelled. We no longer receive a commission for this, so no Viking Points can be forwarded to you.
Do none of these apply, and are you sure that you should receive those Viking Points? Let us know! If you submit a claim, we will happily check it for you.