I have an eSIM. What if I lose my smartphone?

If your smartphone is lost or stolen, you can block your eSIM and your device. You can easily request a replacement eSIM via your SIM card settings in your My Viking account. You will then immediately receive an email with the necessary instructions for activating it.

To block your device we need some extra information:

  • What was the type of device;
  • Where did you lose your device (city);
  • What was the time when you lost it (day and time);
  • What is the device's IMEI number? The IMEI number is stated on the packaging or purchase invoice of your device.
  • Do you have a subscription? Your subscription continues as usual.

  • Do you have a top-up card? The remaining call credit is automatically transferred to your new SIM card.