How do I transfer my eSIM to another phone?

First, you need to remove the superfluous eSIM profile (from Mobile Vikings or another operator) from your old phone. Then, request a replacement eSIM from your My Viking account and follow the instructions in your email.

You can remove your eSIM by following these steps:

  • Android: go to Settings > Connections > SIM card manager > Select e-SIM > Click on the indicator to disable e-SIM
  • iPhone: go to Settings > Mobile Network > Mobile data > Select the subscription you want to delete > 'Delete mobile subscription'