No problem! Through these steps, you will soon be off with a replacement eSIM:

  • Request a replacement eSIM through your My Viking account
  • Immediately after placing your order, you will receive an email containing an activation code for your eSIM. Through the red button in the email you activate your new eSIM.
  • Once activated, you will receive a second email containing a QR code. It is important to scan this QR code only through your phone's settings, not directly through the camera app.

Still uncertain? No problem! Use the configuration wizard to activate your eSIM profile: simply select the brand and model of your device and you're good to go!

Make sure your phone is connected to wifi before scanning the QR code.

Remember to scan the QR code received from us only through your phone's settings, not via the camera app. For security reasons, please note that this QR code can only be scanned once. Didn't succeed the first time? You can easily request a new eSIM via your My Viking account.