I use a lot of data and don't understand why. What can I do?

We cannot verify what your data has been used for. Most devices register your data usage so that you can check this.

  • Android: Go to Settings > Connections > Data Usage > Mobile Data Usage.
  • iOS: Settings> Mobile network > Mobile Data.

With an iPhone, it is also best to check whether the setting "WiFi assistance" is turned off. You will find this option in the "Settings" - "Mobile networks". There you scroll down. At the very bottom you will find "Wifi assistance". If this option is enabled, your device will automatically switch to mobile data if the Wifi signal is not strong or stable enough. In an Android device, this option is called 'Wifi +' or 'smart network switch'.

A data session can be active for several days. To make sure that no data is being used in the background, you can turn off your data connection when you are not actively surfing. Also make sure that you always close your apps manually when you are no longer using them. Finally, it is a good idea to disable the 'Update via Mobile Network' option (both for apps and software updates).

The usage on your device does not always correspond to your actual usage. Your actual usage is visible in your My Viking account. This may be because the set period of your phone does not always match the actual billing period. You can match both periods by changing the date of the billing cycle in the data usage settings. That way, the consumption recorded by your cell phone will be closer to your actual consumption. Please note, this consumption remains indicative.
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