I made a purchase through Viking Deals. When will I receive my Viking Points?
After activating a Viking Deal you will receive a confirmation email within 72 hours of your purchase or booking. Your Viking points are then on hold. After that, you have to wait for approval from the Viking Deal partner before your Viking points become available. We get this confirmation as soon as:
- Your payment has been approved
- The exchange period or your stay is over.
How long does this take?
On our Viking Deals page you will find an overview of all partners, including the average period after which your Viking Points will be available. For a purchase, it takes about a month. For a booking, up to about 8 to 10 weeks after your stay.
For example: after a purchase at Coolblue, you will receive a confirmation email within 72 hours of your purchase and your points will be on hold. If your Viking Points are approved by the partner, they will then be available in your profile in 45 days.
Have you been waiting for a long time?
In your confirmation email and in the My Viking app, you will see the expected date when your Viking Points should be available. Has that estimation passed, or were your Viking Points not put on hold? Then submit your purchase or reservation via our claim form. Depending on the partner in question, it will take 6-12 weeks to process your claim - this to take into account the exchange period.