How does the quality guarantee work?

Below you'll find the answers to your pressing questions about the quality guarantee of Mobile Vikings.

How do I make use of the quality guarantee?

• Anyone can request a refund of the first month within 30 calendar days after activating a new SIM card (for new numbers, or numbers transferred from another operator).
• The refund can be requested via this contact form.
• After your request we'll check if you meet the conditions and we'll keep you updated via email. At the latest within 3 weeks after your approved application you will receive your refund.

Which conditions do I have to meet to request a refund for my first 30 days?

Obviously, there are a number of conditions to meet for your possible refund. These must all be met before you are entitled to your refund. 

• If you have a subscription, all your outstanding invoices/payment invitations must have been paid first.
• You are entitled to 1 refund. A second request will therefore be refused. To verify this condition, Mobile Vikings may do a check on surname, first name, payment method, address, customer and phone number, of course always in accordance with the terms of the Mobile Vikings privacy policy available on the website.
• You must submit your request within 30 calendar days after activating the number in question via this contact form.
• You must have switched to another operator with the number in question within 30 days.

What will be reimbursed?

• Your first chosen tariff plan will be refunded. 
• If you used Viking Points for the first payment of the number in question, they will be refunded too.
• Any out-of-bundle costs in a subscription will not be refunded.