I've paid my invoice or payment invitation. Why is it still marked as unpaid?

  1. Help & Support - Mobile Vikings
  2. My payments
  3. Invoices or payment invitations - SIM cards

If you pay your invoice or payment invitation online (using Bancontact, Visa, MasterCard, ...) the payment is processed immediately. When paying with bank transfer, it takes longer: up to five working days. 

Check the structured notification on your invoice or payment invitation. A payment with an incorrect structured notification might not get processed. If that happens, it is automatically refunded to you. 

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