I'm unreachable. What can I do?

You can't be reached? We'll help you get back on track asap. Please try:

  • Rebooting your device
  • Changing your network mode. You can do this in the settings of your device:
    • Apple: Settings > Mobile data > Turn ''Switch to 4G/LTE" off
    • Android: Settings > More settings > Mobile Network > Network mode > Choose an option without 4G or LTE
    • Nokia (Windows Phone): Settings > Mobile network > Highest connection speed > Choose an option without 4G or LTE

None of these tips help? Contact our helpdesk. Based on a recent example, no older than 24 hours, they can check what exactly is going wrong for you! Please make sure to specify the date and time of your example, as well as the implicated numbers.