I can’t send SMSs. What should I do?

1. Check through your My Viking account if you still have enough calling credit/ bundles. Do you have an unpaid invoice? Then this could be the cause of the problem.
2. Then, check whether you still have service. No service? Go to the settings of your device and try to connect manually. Here, we tell you how to do so.
3. If you have no network connection, try to connect manually through the settings of your device. Here you can read how to do this.
4. Restart your device after this and try sending an SMS to yourself.
5. Are you abroad? Then try another provider. In this case, you should restart your device too. Don’t forget to use the correct number format, for example +32 when sending a SMS to a Belgian number or +33 for a French number.

Does the issue persist after going through these steps? Contact the helpdesk at 0456 19 19 76 or via the web form.