What is the minimum service of an internet subscription and what can I do about it?
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When you don’t pay your internet subscriptions in time, you will eventually be put on minimum service which will prevent you from using your services as before: you surf as fast as they did in the nineties, which is very slow.
Of course, these are not pleasant perspectives, but don't worry: we will always send you reminders by text and email in time, that way it doesn't have to get that far. ;-)
Suddenly lost your connection completely? First, try restarting your hardware. Still not working? Please contact the wise Vikings of the helpdesk.
What can you do about it?
We advise you to pay your invoice as soon as possible through your My Viking account:
- If you pay through an automatic payment method, your blocked services will be reinstated after 30 minutes.
- If you pay by bank transfer, please note that it takes 3 to 5 business days for such a payment to be processed in our system.
Stop worrying about your invoices in the future and activate a direct debit payment through your My Viking account.
If you do not pay your invoice/payment invitation, the services in question will be completely disconnected.