What is the minimum service of a mobile subscription and what can I do about it?

When you don’t pay your mobile subscription in time, you will eventually be put on minimum service which will prevent you from using your services as before:

• You only receive incoming texts and calls.
• You can’t make calls or send texts.
• You can’t use data.
• You can still call emergency numbers.

Of course, these are not pleasant perspectives, but don't worry: we will always send you reminders by text and email in time, that way it doesn't have to get that far. ;-)

What can you do about it?

We advise you to pay your invoice as soon as possible through your My Viking account:

• If you pay through an automatic payment method, your blocked services will be reinstated after 30 minutes.
• If you pay by bank transfer, please note that it takes 3 to 5 business days for such a payment to be processed in our system.