I forgot to terminate my internet subscription at my previous address, now what?

As long as you don’t terminate your old internet subscription, you will continue to receive an invoice each month. You can easily cancel your subscription through your My Viking account: go to ‘Internet at home’, open the ‘Product’ tab and choose ‘Cancel internet at home’.

Once your subscription is terminated, you will automatically receive a confirmation email from us. Return your modem and Wi-Fi boosters (if applicable) free of charge within 2 weeks via bpost. We will provide you with a return label; you can download it from the confirmation email or via your My Viking account. If you don’t return the old hardware, an additional cost will be charged.

Finally, you will receive a last pro rata invoice: you will only pay for what you have used