I'm moving, how does the installation at my new address work?

When you move, you have two options:

  • If possible, you install your modem yourself: we will send you a new modem (including installation instructions) via bpost. With our configuration wizard we guide you step-by-step through the installation. Installing your modem has never been easier. ;-)
  • An installer will come by to install your modem. Easily book an appointment through your My Viking account. By informing us of your move as soon as possible, you can schedule an appointment with an installer well in advance (e.g. 2 months ahead).
Did you choose Hyperfast Internet? Then, you are not eligible for self-installation. An installer will come by to install an ‘Internet Box+’ and an ONT box. The installation is free of charge.