Why is my own hardware for internet at home not working?

From 01/11/2024 you can choose which hardware you use for internet at home: that of Mobile Vikings or your own equipment. If you use your own hardware, we can’t guarantee that everything will always work properly and safely.

When you encounter problems with your hardware, we recommend you to reconnect Mobile Vikings’ devices.  Unfortunately, it’s impossible for the wise Vikings of the help desk to know all existing hardware on the market and support you in case of malfunctions.

Is everything working again? Then it's not the line, but your hardware. In this case, contact the manufacturer or use Mobile Vikings’ hardware.

Is it still not working? Contact our help desk, they will be happy to help you.

The hardware you choose must meet certain technical requirements.