What is visual voicemail and how does it work?

With visual voicemail you get a convenient overview of your voicemail messages in a visual inbox on your phone. Similar to your email inbox, in other words.

Its main advantages:

  • You decide which voicemail message you want to play first without calling 1933 and having to go through a long selection menu.
  • You get a notification for each new message.
  • For each voicemail message, you see the name of the sender, the date and time.
  • From this visual inbox, you can easily delete a message, save it directly to your phone or even forward it.
  • You can always turn visual voicemail off or on yourself via your phone's settings, or by calling 1933 (on iPhone).
  • Your new messages also remain available via 1933. For new messages, you will no longer be notified via SMS, but via your phone app.

Visual voicemail messages use data: Wi-Fi or mobile data. For a 30-second message, this would be 28.35 Kb, or (brace yourself) 0.02835 MB. Which is very little data. If you don't have Wi-Fi or your mobile data bundle has run out:

  • for mobile subscriptions: this will incur a minimal out-of-bundle charge of € 0.10/MB on your next payment invitation/invoice, unless you have set the out-of-bundle cost limit to € 0 for that particular phone number. In the latter case, you can also deactivate your visual voicemail and use classic voicemail.
  • for prepaid cards: this amount will be deducted from your calling credit

When will visual voicemail be available?
For all Android devices, except Samsung, visual voicemail is already available. In the coming months, it will also be available for Samsung. This autumn, it will also be available for iOS devices. If you prefer to use classic voicemail, you can of course switch visual voicemail off.

It's difficult to provide a concrete timing: we are following the pace set by Apple (for iOS) and Samsung. As soon as visual voicemail is active for a specific phone number, we will of course inform you personally.

To use visual voicemail on a Huawei device, you need access to the Google Play Store to download the Phone by Google app. This is possible with a Huawei P30 (2019) or an older device. Unfortunately, with newer models, you won’t be able to use visual voicemail.