My out-of-bundle usage in my account is incorrect. What does that mean?

  1. Help & Support - Mobile Vikings
  2. My account
  3. Usage - My SIM card

The usage we show on the website and in the My Viking App directly reflects what's been registered on the network. It takes up to a few minutes tops for recent calls, texts messages and data sessions to be processed in your usage. At this point, we also send out our notifications. 

Occasionally, there is a longer delay in the processing of your usage. So be extra alert when your bundles are (almost) finished! Also, keep in mind that we can only process usage once it has been completed. 
Convinced your usage isn't correct? Call our helpdesk for free using the number 1976 or send us a message, and we'll look into it!

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