Usually you will see your usage in real time. The usage visible on your My Viking account or in the My Viking app directly reflects what has been registered on the network. You will see a text when it arrives, a call after you hang up, and a data session after it is closed. It takes up to a few minutes to process recent calls, text messages, and data sessions in your usage. At that time, we also send out our notifications.

Attempts are also recorded: so if you send a text message that doesn't go through, you will still see the message in your usage. The same goes for a call. But don't worry: although this appears in your usage, it won't be charged, of course.
  • Exceptionally, there may be a delay in processing your usage. So be extra vigilant when your bundles are (almost) depleted! Also, keep in mind that we can only process usage once it is completed.
  • If something is still not right, call 1976 for free or send a message to our help desk, and we'll look into it for you!