What can I do when my data roaming doesn't work?

First of all, check whether the mobile internet settings are still correct. You can double-check using our settings guides.

If you cannot connect to the local mobile internet immediately, go over this checklist before you do anything else.

  • Restart your device several times as soon as you arrive abroad.
  • Try to establish a connection with the different local networks manually through your device settings. One network may provide a more stable connection than another.
  • Check whether the option 'data roaming' is enabled in your device settings. This will usually be available in the 'Mobile networks' menu.
  • Settings ok, tried a different network, and still no internet? Try editing an existing access point or creating a new one using the settings below:

    • apn: internet.proximus.be
    • MCC: 206
    • MNC: 01

    *You can't edit this on an iPhone

Are you outside of the EU? In that case, you won't be able to surf to avoid unexpectedly high costs. It's not possible to enable this again. In order to be able to surf using mobile internet, we recommend you use wi-fi as much as possible or use a local SIM card. You’ll usually find those at airports.