What can I do when my data roaming doesn't work?

First of all, check whether the mobile internet settings are still correct. You can double-check using our settings guides.

If you cannot connect to the local mobile internet immediately, go over this checklist before you do anything else.

  • Restart your device as soon as you arrive abroad.
  • Try to establish a connection with the different local networks manually through your device settings. One network may provide a more stable connection than another.
    • For Android (Samsung, LG, Xiaomi, ...) follow these steps: Go to Settings > Connections > Mobile Networks > Network Operators > press 'select manually'. It may take up to two minutes for the available networks to appear. Select one of the local providers.
    • For iOS (iPhone): Settings > Cellular > click on Network Selection > tap once on the toggle to change 'automatic' to 'manual'. It may take up to two minutes for the available networks to appear. Select one of the local providers.
  • Check whether the option 'data roaming' is enabled in your device settings. This will usually be available in the 'Mobile networks' menu.

Are you traveling outside of the EU? In that case, you won't be able to surf to avoid unexpectedly high costs. Do you really want to use mobile data outside the EU? That’s possible! With the Global Data Pass you can use mobile data in many countries outside the European Union. You can find all the details here.