My SIM card is lost or stolen. What now?

In that case, you can block your current SIM card and request a replacement SIM card through your My Viking account. Select the phone number, go to the 'SIM Card' tab, and then click on 'Replace/Transfer SIM Card'. We also recommend that you always file a police report.

Do you want to find or block your phone? In this article, we tell you all about it.

For regular SIM cards

When you request a new SIM card, it will be sent to you free of charge via bpost. Delivery takes 3 to 5 business days. You will, of course, keep your phone number and your remaining calling credit. 

For eSIM

When requesting your replacement SIM card, choose the option 'eSIM'. You will then immediately receive an email with the necessary instructions to activate it.

  • Do you have a subscription? Your subscription continues as usual.
  • Do you have a top-up card? The remaining call credit is automatically transferred to your new SIM card.
Was this article helpful?
879 out of 1315 found this helpful

Related articles