How do I avoid extra costs with a subscription when I am in a non-EU country?

Your usage in a non-EU country is not included in your monthly bundle, so you have to pay these charges separately. This occurs automatically and appears in your monthly invoice or payment invitation.

Here are some tips on how to avoid extra costs:

  • Limit the number of characters in your text message.
    For example, in your iPhone, you enable this via Settings → Message. The counter shows you when a text message is too long to send in one message.
  • Have people call you instead of you calling them. Our roaming wizard will show you that an incoming call is usually much cheaper. And, the person calling you does not pay extra because you are in a non-EU country!

Outside of the EU you won't be able to surf to avoid unexpectedly high costs. It's not possible to enable this again. In order to be able to surf using mobile data, we recommend you use wi-fi as much as possible or use a local SIM card. You’ll usually find those at airports.