How can I activate mobile data (4G/5G) on my smartphone or tablet?

If you have a device that supports 4G and/or 5G and you are in a 4G/5G zone, the only question remaining is how to activate this. The settings can vary slightly, but the following steps apply to most devices:

  • IOS: Settings > Mobile data > select "Enable 4G", "Enable 5G".
  • Android: Settings > Connections > Mobile networks > Network mode > select 5G, 4G, LTE or an automatic network selection.

Feel free to take a look at our configuration wizard. Here you will find various manuals, including how to set up and activate your mobile data.

If, despite configuring the correct settings and being in the right location, you are unable to activate mobile data, please contact our customer care team.

Are you using the battery saver option?
Then 5G is automatically turned off. You can easily turn this option back off.
  • Android: Settings > Battery > Power save mode
  • iOS: Settings > Battery > Power save mode