How can I activate 4G on my smartphone or tablet?
If you have a device that supports 4G and you are in a 4G zone, the only question remaining is how to activate 4G. The settings can vary slightly, but the following steps apply to most devices:
- Apple (iPad, iPhone 5, 5s, 5c, 6, 6 Plus): Settings > Mobile data > select "Enable 4G".
- Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
- HTC (Android): Settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
- Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
- Windows Phone: Settings > Mobile networks > Highest connection speed > LTE.
If, despite configuring the correct settings and being in the right location, you are unable to activate 4G, please contact our customer care team.