I haven't received my Viking points. How can I submit a claim?
You can submit a claim via your My Viking account, on the website and application. If you submit a claim, we will check it for you together with the partner. We can't promise anything, but if you still get Viking Points, we'll let you know.
After submitting your claim, you will receive a confirmation email. The average waiting period for processing your claim can be found in the confirmation email or in your My Viking account. Note that this is an average period. Because of, among other things, the exchange period it can take a while before our partners investigate such a claim. If you have been waiting much longer than the average period, and you still have not received any information regarding your claim, please contact our helpdesk.