My online payment failed. What now?

You can pay your invoice or topup manually via My Viking (website and app) by selecting one of the following payment methods:

• Bancontact
• Payconic by Bancontact App
• Mastercard or Visa
• Paypal: you can create a PayPal account via the Paypal website.

Has your payment been rejected, or have you received an error message? This can have several causes:

• your payment was declined by the bank
• insufficient funds in your account
• incorrect bank card details
• authentication failed
• your bank card is no longer active or has been deactivated
  ...

In case of problems, it is recommended to contact your bank.

Has your payment been made correctly and has the amount been debited from your account, but your invoice is still open? Please contact our helpdesk, they will be happy to check it for you.