How can I change or reset my voicemail PIN code?

Your voicemail will ask for your pin code if you consult your voicemail from a different number or if you want to access your voicemail from abroad. In this article you will find more information about it.

Have you forgotten the PIN code of your voicemail? Then you can retrieve it by following these steps:

  • Typ #145# on your mobile

  • Press the call key

  • You will receive your voicemail code by SMS (free of charge).

You can change your voicemail PIN code by following these steps:

  • Call 1933 on your mobile or 0456 19 19 33 (abroad or from another phone).

  • Select option 3 (Change mailbox settings)

  • Select option 2 (Personal code)

Follow the instructions and enter a secret voicemail code with 6 to 8 digits. Avoid using obvious combinations such as your birth date, 123456 or 111111. Your new voicemail code will be activated within 2 hours.

In the course of 2024, we will gradually activate visual voicemail. So visual voicemail may also be active for your phone number. You can find all the info on that here.

If the wrong PIN code is entered three times, your voicemail will automatically be blocked. To reactivate your voicemail send an email to stating your phone number. Our helpdesk will then make sure that your voicemail is reactivated as soon as possible.