Do I have to install my modem myself?
You certainly don't have to install your own modem. When you order our fixed Internet, we check whether you can install your modem yourself. We'll spare you the technical details, but we do carry out a number of checks behind the scenes to ensure that you can install your modem yourself without any problems.
Is there already a Proximus line at your address? Then you are more likely to qualify for a self-installation, for example.
If this is the case, you can still choose to install your modem yourself or wait for an installer to come and install it for you. The choice is yours!
However, keep in mind that if you are eligible for self-install, but choose for an install by a technician, that an installation fee of €59 will be charged. More info regarding installation costs can be found here.