Can I switch from Unlimited fast internet to Unlimited superfast internet?
It’s possible to switch from Unlimited fast internet to Unlimited superfast internet as long as you already have a fiber connection at your address. You can change the price plan of your internet at home subscription at any time via your My Viking account on the website. You will find this option under “product” > “change subscription”.
Please note that the price plan change will take effect immediately. You will receive a pro rata calculation for your last Unlimited fast internet invoice.
Do you currently have a VDSL installation (Unlimited Fast Internet) and do you want to switch to a Fiber installation (Unlimited Superfast Internet)? Then there must be the possibility to install Fiber in the first place. Is this possible? Then a technician should come by to install Fiber at your address. Feel free to email our customer care team at email@example.com for an appointment, or if you are unsure about whether your home is fiber-connected.