How do I reset my modem?

• B-box3:
  
  Do you have a B-box3? If so, click on the ‘B-box3’ tab to see how to reset your modem.
  
  
• Internet Box:
  
  Do you have an Internet Box? If so, click on the 'Internet Box' tab above to see how to reset your modem.

• There is a reset button on the back of your modem (between the blue DSL port and the black USB port). To press it, you will need a pointed object such as a pen. Turn the modem on and hold down this reset button for about 20 seconds.
  
• The LED indicators on the front of the modem will go out and then light up again. This means that your modem has been reset and your Internet connection is active again.
• Are you still having problems? Then follow our setup guide or watch this instruction video. 

Note: after performing the reset, you may need to reconnect all connected devices using the default login credentials.

• There is a reset button on the back of the Internet Box (near the Power button). To be able to press it, you will need a pointed object, like a pen. Switch the Internet Box on and keep this reset button pressed for about 20 seconds.
• The LED indicators on the front of the Internet Box will turn off and then light up again. This means your Internet Box has been reset.
• You can use your Internet connection as soon as the LEDs Wi-Fi and Internet (or Broadband) are blue
• Are you still having problems? Then follow our setup guide. 

Note: after performing the reset, you may need to reconnect all connected devices using the default login credentials.