I have a problem with my Wi-Fi booster. How can I fix it?

What type of modem do I have?
B-box3
Internet Box
Internet Box+

To provide you with the right troubleshooting guide, we need to know what type of modem you're using. This way, we can ensure everything goes smoothly! Based on the pictures below, you can easily find out what type of modem is installed in your home.

  1.  
    • B-box3:
      BBOX_3V+_3-4_DROITE.png
      Do you have a B-box3? If so, click on the ‘B-box3’ tab above to see how you can solve your problem with your Wi-Fi booster.

       
    • Internet Box:
      5-4.png
      Do you have an Internet Box? Then click on the ‘Internet Box’ tab above to see how you can solve your problem with your Wi-Fi booster.

       
    • Internet Box+:

       
      Do you have an Internet Box+? Then click on the ‘Internet Box+’ tab above to see how you can solve your problem with your Wi-Fi booster.
       
  1. Restart your Wi-Fi booster by pressing the on/off button to switch it off.
  2. Wait 10 seconds and press again. The on/off light does not light up? Check that the Wi-Fi booster is properly connected to a power socket.
  3. Check that the switch on the back of the Wi-Fi booster is in the AUTO position, unless you have connected a device to the modem with an Ethernet cable (in which case the switch must be in the Access Point position).
  4. Synchronise the Wi-Fi booster and your modem.
    1.  
      1. Press the WPS (Wi-Fi Protected Setup) button on your modem for 2 seconds.
      2. Within 2 minutes press the WPS button on your Wi-Fi booster.
  5. Check that the LEDs on your Wi-Fi booster are lit.

Does this not solve your problem? In that case, we suggest you reset your Wi-Fi booster.

  • Press a pen or paperclip (avoid pencils or toothpicks) for at least 10 seconds in the small hole on the back of your Wi-Fi booster.
  • Release when all the LEDs except Power and WPS go out. The WPS light will go out a few seconds later.
  • Unplug your Wi-Fi booster from the wall socket.
  • Your Wi-Fi booster has now been reset. Insert the plug back into the socket outlet. 

 

If the above tips have not helped, please contact customer service.

 

Is your Wi-Fi Booster not working properly? To make sure, check its LEDs.

 

The Power LED

 

LED3.png

  • Pink: start of the Wi-Fi Booster.
  • Orange, white, turquoise: configuration ongoing.
  • Blue: the startup is done, connection established.


The Positioning LED

 

LED2.png

  • Blue: perfect signal. Your Wi-Fi Booster is connected by ethernet.
  • Green: perfect signal.
  • Orange: sub-optimal signal.The Wi-Fi Booster is too far or to close from the Internet Box. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.
  • Red: weak signal. The Wi-Fi Booster must be moved or a second one should be used to amplify the signal. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.


The Wi-Fi LED

 

LED1.png

  • Blue: the Wi-Fi is properly configured.
  • Red: configuration issue.


If the above tips have not helped, please contact customer service.

Is your Wi-Fi Booster+ not working properly? To make sure, check its LEDs.

 

The Power LED

 

LED3.png

  • Blue: the Wi-Fi Booster+ is on.
  • Purple: the Wi-Fi Booster+ is starting up.
  • Blinking white: connecting to the internal network, this may take a few minutes.
  • Blinking orange: start up of the Wi-Fi Booster+ is complete, but not configured.


The Positioning LED

 

LED2.png

  • Green: perfect signal.
  • Orange : average signal strength. We recommend that you place the receiver in a high, well-ventilated place and not in cupboards or on shelves.
  • Red: weak signal. Move the Wi-Fi Booster+ or use a second device to repeat the signal. We recommend that you put the receiver in a high, well-ventilated place and not in cupboards or on shelves.


The Wi-Fi LED

 

LED1.png

  • Blue: the Wi-Fi is properly configured.
  • Blinking white: a WPS synchronization is being performed.
  • Red: the Wi-Fi is not working. The device needs to be rebooted.
  • Off: the Wi-Fi is not configured.


If the above tips have not helped, please contact customer service.