I have a problem with my Wi-Fi booster. How can I fix it?

What type of modem do I have?
B-box3
Internet Box
Internet Box+
Based on the pictures below, you can easily find out what type of modem is installed in your home.

    • B-box3:
      BBOX_3V+_3-4_DROITE.png
      Do you have a B-box3? If so, click on the ‘B-box3’ tab above to see how you can solve your problem with your Wi-Fi booster.

    • Internet Box:
      5-4.png
      Do you have an Internet Box? Then click on the ‘Internet Box’ tab above to see how you can solve your problem with your Wi-Fi booster.

    • Internet Box+:


      Do you have an Internet Box+? Then click on the ‘Internet Box+’ tab above to see how you can solve your problem with your Wi-Fi booster.
  1. Restart your Wi-Fi booster by pressing the on/off button to switch it off.
  2. Wait 10 seconds and press again. The on/off light does not light up? Check that the Wi-Fi booster is properly connected to a power socket.
  3. Check that the switch on the back of the Wi-Fi booster is in the AUTO position, unless you have connected a device to the modem with an Ethernet cable (in which case the switch must be in the Access Point position).
  4. Synchronise the Wi-Fi booster and your modem.
      1. Press the WPS (Wi-Fi Protected Setup) button on your modem for 2 seconds.
      2. Within 2 minutes press the WPS button on your Wi-Fi booster.
  5. Check that the LEDs on your Wi-Fi booster are lit.

Does this not solve your problem? In that case, we suggest you reset your Wi-Fi booster.

  • Press a pen or paperclip (avoid pencils or toothpicks) for at least 10 seconds in the small hole on the back of your Wi-Fi booster.
  • Release when all the LEDs except Power and WPS go out. The WPS light will go out a few seconds later.
  • Unplug your Wi-Fi booster from the wall socket.
  • Your Wi-Fi booster has now been reset. Insert the plug back into the socket outlet. 

 

If the above tips have not helped, please contact customer service.

 

Is your Wi-Fi Booster not working properly? To make sure, check its LEDs.

The Power LED

LED3.png

  • Pink: start of the Wi-Fi Booster.
  • Orange, white, turquoise: configuration ongoing.
  • Blue: the startup is done, connection established.


The Positioning LED

LED2.png

  • Blue: perfect signal. Your Wi-Fi Booster is connected by ethernet.
  • Green: perfect signal.
  • Orange: sub-optimal signal.The Wi-Fi Booster is too far or to close from the Internet Box. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.
  • Red: weak signal. The Wi-Fi Booster must be moved or a second one should be used to amplify the signal. We advise you to place the receiver in a high, well-aired place, and not in cupboards or shelves.


The Wi-Fi LED

LED1.png

  • Blue: the Wi-Fi is properly configured.
  • Red: configuration issue.


If the above tips have not helped, please contact customer service.

Is your Wi-Fi Booster+ not working properly? To make sure, check its LEDs.

The Power LED

LED3.png

  • Blue: the Wi-Fi Booster+ is on.
  • Purple: the Wi-Fi Booster+ is starting up.
  • Blinking white: connecting to the internal network, this may take a few minutes.
  • Blinking orange: start up of the Wi-Fi Booster+ is complete, but not configured.


The Positioning LED

LED2.png

  • Green: perfect signal.
  • Orange : average signal strength. We recommend that you place the receiver in a high, well-ventilated place and not in cupboards or on shelves.
  • Red: weak signal. Move the Wi-Fi Booster+ or use a second device to repeat the signal. We recommend that you put the receiver in a high, well-ventilated place and not in cupboards or on shelves.


The Wi-Fi LED

LED1.png

  • Blue: the Wi-Fi is properly configured.
  • Blinking white: a WPS synchronization is being performed.
  • Red: the Wi-Fi is not working. The device needs to be rebooted.
  • Off: the Wi-Fi is not configured.


If the above tips have not helped, please contact customer service.