I suddenly experience issues with my network.

Are you suddenly experiencing problems with your network or mobile data? Chances are that something went wrong with the optimization of your SIM card. We are currently working hard to make all SIM cards compatible with upcoming technologies such as VoLTE and VoWiFi. Don't worry, we're happy to provide some steps that may already solve your problem. 

If you do not have access to your network, try the following steps:

• For Android: Go to the apps on your phone and find "Sim Menu/Toolkit" → Mobile Services → Menu → Mobile Network Type → choose "National" here.
• For iOS: Settings → Mobile Network → Sim applications → Mobile services → Menu → Mobile network type → Choose "National" here. If you need to enter a PIN, you may enter 2108.

To solve your problem permanently, it's always best to request a new SIM card. The easiest option is to request an eSIM: 100% digital and with instant activation. You get an e-mail immediately after you place your order to activate your eSIM. It is super simple: you scan the QR code and you're off! Within minutes you'll be able to surf, call, and text.

Do you only experience problems with your mobile data? 

• For Android: First, reset your settings. You can do this in your settings under "Connections”. If your mobile data is still not working, you can follow a specific roadmap based on your device here. After that, save the settings and reboot your cell phone.
• For iOS: Reset your settings first. You can find this in your mobile data network settings at the bottom. If this doesn't work, you can do the following: Go to 'Settings' → 'Mobile network' → 'Mobile data network'. Enter these details here:
  • APN: web.be
  • User name: web
  • Password: web

Do you also see the entry fields for LTE configuration there? If so, enter the same data as above. Restart your device after this and it should work.

Still no success? Make sure to contact us, we would be happy to help you because we understand that it is urgent!