If I use mobile data besides my normal bundle (out of bundle) in the EU (outside Belgium), how can I know how much extra costs I have already incurred?
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It's very easy and can be done in 2 ways:
- Send a free SMS with the word BALROAM to 1984 from the number you want to get the information for. You will receive an SMS with the amount of mobile data you have used outside your bundle within the EU at that moment. If you have not incurred any out-of-bundle costs, we will let you know as well.
- Check through your My Viking account all the costs incurred since the start of your current subscription month (data, call minutes, SMS):
- Select your phone number and then click on ‘Usage’.
- Click on the filter icon and check the box for ‘Only paying usage’.
- Under ‘Period’, select the option ‘Since last bundle renewal’.
- Confirm by clicking on the ‘Filter’ button.
You will then receive an overview of all your data sessions, incoming and outgoing calls/SMS. You can also easily adjust the out-of-bundle cost limit through your My Viking account.
For prepaid cards
These extra costs are therefore deducted from the calling credit you currently have. You use this mobile data while roaming within the EU besides the bundle you get with each top-up. If you don't have enough calling credit to cover those extra out-of-bundle costs, you can't use any more mobile data, in other words. Doing a top-up can solve this, because then you will of course get a new bundle of mobile data to use.
For subscriptions
The extra mobile data you use out of bundle while roaming within the EU will be included as an extra cost on your next invoice/payment invitation. Of course, if you want to avoid this, you can also renew your subscription earlier. That way, your next month will start earlier, and you'll also get new bundles to use.
For data usage within the EU, there are a number of codes you can text for free to 1984. An overview:
- BALROAM: get your current balance for the number you use to send this free text message. Is your bundle of mobile data already used up within the EU? If yes, how many extra out-of-bundle costs have you already incurred?
- DATAROAMINGCONTINUE: for your security, we automatically block your data usage within the EU after € 60 or € 120 of extra out-of-bundle costs. We'll let you know via text message. If you text this code DATAROAMINGCONTINUE to 1984, you ignore this blocking once to continue surfing. Therefore, you also continue to incur extra costs. Of course, you do get the following notification about extra out-of-bundle costs again.
Mobile data outside the EU
Mobile data outside the EU is very expensive: in some countries, you can pay up to €13/MB. To avoid unexpected high costs, mobile data is automatically blocked for every Viking outside the EU. If you still wish to use mobile data outside the EU, choose the Global Data Pass, available for the 28 most popular countries among our Vikings.