How do I pay my invoices?
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You can do this by using an automatic payment method or you can pay manually via your My Viking account (website and app) by selecting one of the following payment methods:
- Bancontact
- Payconic by Bancontact App
- Mastercard or Visa
If you have used one of the above payment methods, your payment will be processed immediately. This will unblock any blocked services within 30 minutes. It's not possible to receive a paper credit transfer with your paper invoice. If you choose to pay by bank transfer, please be aware that it takes 3 to 5 business days for such a payment to be processed in our system.
Do you have Viking Points? They will be automatically deducted from your invoices or statements. Since this happens automatically, unfortunately, you cannot choose when to use your Viking Points to pay your invoices/statements.
In case you want to dispute your invoice/payment invitation, please email the following information to info@mobilevikings.be: the number of your invoice/payment invitation and which costs exactly you dispute. Our helpdesk will take it from there.
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