I want to check if internet at home is available at my address, but I get an error message. What should I do?

We match your address with a database so the slightest difference can indeed result in an error. That processing of your address, by the way, is done 100% GDPR-proof. 

If your address is new, it may still need to be created in our database. To do this, send an email to info@mobilevikings.be and attach the official documents on which the address is listed.

If your address is an existing address, try if these tips help:

• There is a letter in your house number: e.g. Kasteellaan 7A. You have to enter that "A" in the same field as the "7" --> "7A" all at once, in other words.
• You live in a borough: check whether you can select the borough instead of the municipality. E.g. "3910 Neerpelt" instead of "3900 Pelt".

If it still does not work, please contact our helpdesk. Your request will reach the appropriate team, they will take this further up for you.  When doing so, please provide as many details as possible.